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Certificate IV



This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members.


They operate independently or with limited guidance from others, and use discretion to solve non-routine problems.

For more information please contact us  or download our course brochure. 

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This course is Nationally Accredited.


This course will be delivered over 26 weeks. 

credit transfer, assessment only, and recognition to prior learning

In relation to competency already held by individuals can be formally assessed against the units of competency in this Training Package, and should be recognised regardless of how, when or where they were achieved.


course structure

Total Number of Units = 21

9 Core Units +

12 Elective Units

vocational outcome

Bar Supervisor or Team Leader


Duty Manager

Food and Beverage Supervisor

or Team Leader

Front Office Supervisor

or Team Leader

Housekeeping Supervisor or Team Leader

Gaming Supervisor

or Team Leader

Shift Manager.


  • ​This is an entry level course and no previous skills or experience are necessary.

  • However, entrants must:

  • Have successfully completed the Language, Literacy and Numeracy (LLN) test. The purpose of the LLN  test is to ensure that you have the LLN skills needed to undertake your course. It will also show how we can assist you in any areas where you may need help while studying with us.

  • Have sufficient level of English proficiency in order to interact with and document client interactions, interpret documents, learner guides and assessment tools, prepare written reports and plans. Good communication and interpersonal skills in order to establish and manage professional networks and client relationships with clients of various ages and backgrounds.

  • Be at least 18 years of age.

qualification description

This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.




Payment plan available

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